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When Should I Get Medical Help With HS?

When a routine review is enough, when symptoms should be assessed promptly, and when to use emergency services — with the routes available in Germany.

Three routes — and what each is for

Hidradenitis suppurativa (HS, acne inversa) can cause painful, inflamed and draining lesions. These symptoms do not automatically mean that you have a bacterial infection. However, HS lesions can sometimes become secondarily infected, and some changes warrant medical assessment.

This page helps you understand when to contact your usual healthcare team, when to seek urgent medical advice and when to use emergency services.

The sections below are descriptions, not a rating of your situation. There is no assessment, test or result here: you read the descriptions and decide together with healthcare professionals.

The three sections are shown as equals. Which one fits depends on how quickly something is changing and how you feel overall.

Arrange a medical review

Consider contacting your dermatologist, GP or treating healthcare team if your HS is becoming difficult to manage, even if it does not feel like an emergency.

A review is justified without any acute deterioration. Persistent disease burden is a reason in itself to look at the treatment plan together again.

This may be particularly useful if:

  • pain is interfering with normal activities
  • lesions are making it difficult to sit, walk or move normally
  • symptoms repeatedly return
  • several body areas are affected
  • symptoms are not improving as expected
  • wounds are difficult to manage
  • you are unsure whether a change represents your usual HS

Get medical advice promptly if something is changing quickly

HS itself can cause pain, swelling and drainage. The following changes do not prove that you have an infection, but they can warrant prompt medical assessment, particularly when several occur together.

Changes that need prompt medical assessment:

  • Skin around a lesion is becoming increasingly hot, swollen or painful.
  • An area of inflammation appears to be spreading rapidly.
  • You develop fever or chills together with worsening skin symptoms.
  • You feel markedly unwell, unusually drowsy or weak.
  • You notice red, purple or dark streaks spreading from an affected area. On darker skin, inflamed areas may look purple or brown rather than red.
  • Pain becomes suddenly much more severe than usual.
  • A wound following a recent procedure is changing in a way your surgical team told you to report.

Drainage alone does not tell you whether an HS lesion is infected. If infection is suspected, a healthcare professional may need to examine the area and may sometimes take a sample of drainage.

With HS, the comparison that matters is usually with your own established pattern rather than any single feature: what is different compared with an ordinary flare?

116117 – urgent, non-life-threatening medical help

The medical on-call service is for urgent medical problems outside normal practice hours: when you would ordinarily see a practice, the practices are closed, and treatment cannot reasonably wait until they reopen.

The service advises on next steps, names on-call practices that are open, and can arrange a home visit where needed. The call is free of charge and available around the clock.

Not for
Not for life-threatening emergencies — those go to 112.
Availability
Available around the clock, nationwide without an area code, free of charge.
Show the number and call (116117)

Take a moment to check that this is the right number for your situation. The call only starts once you choose the next step.

Dial now: 116117

Official information: 116117.de: the medical on-call service (German)

Use emergency services for a potentially life-threatening situation

There is no HS-specific emergency threshold. The same general rule applies as anywhere else: if the situation appears life-threatening, if there is a risk of serious permanent harm, or if severe general emergency symptoms occur, call the emergency number 112.

The examples below come from general emergency information and are not typical HS complications. If you are unsure whether a situation is life-threatening, call the emergency number.

General emergency warning signs include, for example:

  • severe breathing difficulty
  • loss of consciousness or severe impairment of consciousness
  • a severe allergic reaction
  • extremely severe acute pain, or another situation that appears life-threatening

112 – emergency services

The emergency number 112 applies when a situation appears life-threatening or there is a risk of serious permanent harm.

112 is available around the clock and is free of charge in Germany. If you are unsure whether a situation is life-threatening, call the emergency number.

Not for
For urgent but non-life-threatening problems outside practice hours, 116117 is the right number.
Availability
Available around the clock and free of charge.
Show the number and call (112)

Take a moment to check that this is the right number for your situation. The call only starts once you choose the next step.

Dial now: 112

Official information: gesund.bund.de: numbers to call in an emergency

Where to go in Germany

If you are in Germany, there are two numbers with a clear division between them. It is worth knowing the difference before an acute situation.

  • 116117 – urgent, non-life-threatening medical help Not for life-threatening emergencies — those go to 112.
  • 112 – emergency services For urgent but non-life-threatening problems outside practice hours, 116117 is the right number.

If you are outside Germany

Use the urgent-care or emergency service for your country. This page deliberately does not carry an international list of numbers, because such a list would have to be kept current to be safe.

If you unexpectedly need care from someone who doesn't know your HS

A short HS Care Card can help you explain your established HS, your usual pattern, current treatment and usual care contact — without stating a diagnosis for today's problem.

Create my HS Care Card

FAQ

Can HS lesions become infected?

Yes. HS itself is an inflammatory disease rather than an infection, but secondary bacterial infection can occur. A healthcare professional may need to examine a changing lesion to determine whether infection is present.

Does pus mean my HS is infected?

Not necessarily. Drainage can occur as part of HS. Infection cannot reliably be determined from drainage alone.

When should I call 116117 in Germany?

For an urgent, non-life-threatening medical problem outside normal practice hours that cannot reasonably wait until the practice reopens.

When should I call 112?

For a potentially life-threatening emergency or when serious permanent harm may be at risk. If you are unsure, call the emergency number.

Basis and review

Last editorially reviewed: · Next review:

Care routes last verified against official sources:

The descriptions on this page come from general emergency guidance, from established skin-infection warning signs, and from HS-specific patient information. They are deliberately written as observations rather than as diagnostic criteria.

The German care routes are checked against the official sources at least annually, and the external links monthly.

Editorial Policy

Sources

Every medically substantive statement on this page maps to one of these sources. Recommendations about where this notice appears on the website are editorial decisions, not medical evidence.

  1. Hidradenitis suppurativa: overview, symptoms and possible secondary infection NHS (United Kingdom)
  2. Hidradenitis suppurativa: diagnosis and treatment American Academy of Dermatology
  3. Hidradenitis suppurativa: symptoms and causes, including reasons to see a specialist Mayo Clinic
  4. Cellulitis: signs and symptoms American Academy of Dermatology
  5. Cellulitis: overview American Academy of Dermatology
  6. Cellulitis (medical encyclopedia) MedlinePlus, U.S. National Library of Medicine
  7. Rash 101: when to seek medical treatment (including how inflamed skin looks across skin tones) American Academy of Dermatology
  8. Medical on-call service (116117) gesund.bund.de (Federal Ministry of Health)
  9. The medical on-call service: what it covers and when to call 116117.de (National Association of Statutory Health Insurance Physicians)
  10. Emergency call and emergency department gesund.bund.de (Federal Ministry of Health)
  11. Numbers to call in an emergency: 112 and 116117 gesund.bund.de (Federal Ministry of Health)